Awards and Recognition
Governor's Sterling Award
In 2008, Shands Jacksonville—as part of Shands HealthCare—was a recipient
of the Governor's Sterling Award, the state's most prestigious award for performance
excellence given to organizations and businesses in Florida that are role models
for improving the way they do business.
In recognition of our ongoing improvement, Shands Jacksonville received the Governor’s
Sterling Award for Sustained Performance Excellence in 2011.
Issued by the Florida Sterling Council, the Governor's Sterling Award is based on
the National Malcolm Baldrige Criteria for Performance Excellence.
ANCC Magnet Recognition
In 2011, Shands Jacksonville was granted Magnet® recognition by
the American Nurses Credentialing Center (ANCC). The Magnet program is nationally
recognized as the gold standard of nursing excellence. At the time of the award,
approximately six percent of the nation's healthcare organizations had received
The Magnet Recognition Program® was developed by the ANCC to recognize
healthcare organizations that provide nursing excellence and to disseminate successful
nursing practices and strategies. Nursing staff at Shands Jacksonville underwent
a rigorous and lengthy application and review process that demanded widespread participation
from leadership and staff.
NCQA Patient-Centered Medical Home
In 2011, the National Committee for Quality Assurance (NCQA) designated the University
of Florida College of Medicine–Jacksonville and Shands Jacksonville as Patient-Centered
Medical Home providers. UF and Shands Jacksonville are the first health organizations
in Northeast Florida as well as the first academic medical group in Florida to receive
NCQA describes the Patient-Centered Medical Home as a model for care provided by
physician practices that seek to strengthen the physician-patient relationship.
UHC Rising Star
In 2012, Shands Jacksonville was named a "Rising Star" by the University Healthsystem
Consortium, a national alliance of academic medical centers and affiliated hospitals.
The honor recognizes significant improvements and exemplary performance in patient
safety, mortality, clinical effectiveness, and equity of care as defined in UHC’s
Quality and Accountability Study.
To receive a "Rising Star" designation, an organization has to move up 20 spots
in UHC's annual hospital rankings. UHC has awarded Shands Jacksonville 4 stars,
rating the hospital 19th out of 116 academic medical centers, up from 44 the previous
Additional Awards & Accreditations
PRC Patient Satisfaction 5-Star Awards for Overall Quality of Care
PRC, an independent organization that measures and benchmarks patient satisfaction,
recognized Shands Jacksonville with four 2011 Patient Satisfaction 5-Star Awards
for Overall Quality of Care. The 5-Star Award is given to units/departments whose
scores were at or above the 90th percentile of excellence for each month of calendar
Jacksonville Magazine Companies that Care
In 2007, 2008, 2010 and 2011, Shands Jacksonville was named one of Jacksonville
Magazine’s Companies that Care.
Jacksonville Business Journal Health Care Heroes
From 2005-2011, 37 physicians and nurses have been honored as Health Care Heroes
by the Jacksonville Business Journal.
904 Magazine Companies with Heart
In 2012, Shands Jacksonville was named one of 904 Magazine’s Companies with Heart.
Commission on Cancer Accreditation
In 2009, Shands Jacksonville received a 3-year accreditation from the Commission
on Cancer as part of the American College of Surgeons Teaching Hospital Cancer Program.
This accreditation makes Shands Jacksonville the first Commission on Cancer-approved
teaching hospital in Northeast Florida.
Jean Byers Award for Excellence in Cancer Registration
In 2008, 2009 and 2010, Shands Jacksonville received the Jean Byers Award for Excellence
in Cancer Registration from the Florida Cancer Data System. The award acknowledges
the quality, timeliness and completeness in the reporting of cancer data to the
statewide cancer registry.
AHCA Comprehensive Stroke Center
In 2007, the Shands Jacksonville Comprehensive Stroke Program became the first stroke
program in North Florida to receive accreditation as a Comprehensive Stroke Center
from the Agency for Health Care Administration.
Primary Stroke Center & Gold Seal of Approval for Stroke Care
In 2004, the Shands Jacksonville Comprehensive Stroke Program received the Gold
Seal of Approval for stroke care from the Joint Commission, as well as certification
as a Primary Stroke Center.