Billing and Insurance
Hospitalization coverage is a contract between the patient and the patient's insurance
company. Shands Jacksonville accepts most insurance and will make every effort
to expedite a claim. If you have acceptable hospitalization insurance
at the time of your admission, a cash deposit will not be necessary. You may, however,
be asked to pay a deductible or co-payment, depending upon your insurance plan.
If your insurance is not sufficient, you may be asked to make a deposit before you
are admitted. The amount of the deposit will depend upon your diagnosis and expected
length of stay. Charges for any and all services are payable with cash, check or
credit card. Visa, MasterCard and American Express are accepted.
Pay your bill for services
Billing Questions
If you have questions regarding your hospital bill, please call 904-244-4393.
If you have questions regarding your physician bill, please call 904-633-4200.
For additional information regarding insurance plans and managed care, please call
904-244-9046.
Financial Assistance for Uninsured Patients
If you are a Duval County resident and do not have insurance, please contact our
Outpatient Financial Services department at 904-244-4015 for healthcare coverage
evaluation.
Additional Information
Accepted Insurance Plans
Shands Jacksonville Medical Center and University of Florida Jacksonville Physicians,
Inc., are contracted with the following managed care plans. This list is not a guarantee
of network participation with any payor. Benefit plan, referral and authorization
requirements should be verified with the patient's health plan prior to scheduling
and appointment.
- Aetna, Inc.
- Archbold Medical Center Employee Benefit Plan (PPO)
- Averde Health Plan (PPO)
- AvMed
- BCBS
- Capital Health Plan
- Cigna
- Cigna Dental PPO
- Corvel Healthcare (Workers Comp)
- Coventry Healthcare, Inc. (PPO)
- DeCare Dental Networks
- Evolutions Healthcare Systems (PPO)
- First Coast Advantage
- First Health (PPO)
- First Service Administrators, Inc. (PPO)
- Florida Health Alliance (PPO)
- Florida Health Care Plan
- Florida Hospital Healthcare System
- Focus Healthcare Management (Workers Comp)
- Fringe Benefit Coordinators (PPO)
- Health First Health Plans, Inc.
- Health Management Network (PPO)
- HealthChoice (PPO)
- HealthEase/Staywell Healthy Kids
- Hospice of North Central Florida
- Humana Health Plans - Commercial
- Humana - (Medicare PPO)
- Humana Veterans HealthCare Services
- LifeSynch (Behavioral Health)
- Medical Partners of America (PPO)
- Mental Health Associates (Behavioral Health)
- Multiplan/PHCS (PPO)
- NovaNet (PPO)
- Opta Comp (Workers Comp)
- Ped-I-Care (Title 19 & Title 21)
- Preferred Care Partners
- Sunshine State Health Plan (UF Specialist & Hospital Services Only)
- Tricare - Humana Military Health Services
- United Behavioral Health (Behavioral Health)
- United Healthcare
- United Healthcare Healthy Kids
- USA Senior Care
- Veterans Health System
- Volusia Health Network (PPO)
- WellCare Medicare HMO/POS Plans
For additional information regarding insurance plans and managed care, please call
(904) 244-9046.